Registration

You can generally use the website without providing any personal information. If you contact us via online consultation, the personal details you provide there and your email address, if applicable, will be used exclusively for correspondence with you. For anonymization purposes, please provide a nickname and password when submitting your request, which you can use later to read our response to your message. Please keep your password and nickname safe from access by other people. Every time you access our website, data is stored for statistical purposes. We only collect the IP address assigned to you by your Internet service provider, the date, time, and duration of your visit, and the pages you visit on our website for a limited period of time. This data is used exclusively to improve our website and is not evaluated in a way that can be traced back to you. We reserve the right to use individual data records to trace personal data in the event of serious violations of our terms of use and in the event of unauthorized access or attempts to access our servers. We, the consulting institution and our consultants, answer your questions on our own responsibility, in a qualified and competent manner.

If you disagree with the advice given or if technical problems interfere with the consultation, please send us an email. As a counseling service, we accept no responsibility for the actions of those seeking advice. In important legal, medical, psychological, financial, and other serious situations, you should therefore always consult other counseling services as well.

Our organization's online counseling cannot replace therapy; it is intended to provide important pointers for solving a problem situation and can make recommendations on how to proceed and deal with the problem. The technical service provider zone35, agency for digital communication, accepts no liability for problems arising from the use of the counseling service. In such cases, those seeking advice should contact us, the counseling organization, directly.

Qualifications of counselors

It is our responsibility as the respective counseling service to ensure that our counselors are suitably qualified, and we do so. For technical reasons, the texts from the chat, including the content of the counseling sessions, are stored in a log file with the nickname used, the date, and the time.

The technical service provider zone35, an agency for digital communication, is not responsible for the care taken by the counseling service in handling sensitive user data. In particular,we are not responsible for any notes and/or transcripts made by a counselor during a session for documentation and supervision purposes. This also applies if the user reveals their true identity to the counselor.

Expression of suicidal intentions by those seeking advice

Since we are subject to legal requirements with regard to the facts of the case (§ 323c - Failure to render assistance) in the event of a clearly expressed announcement of suicide, and may be liable to prosecution if we do not take action after such an announcement, we are forced to involve the authorities as a last resort in the event of a clearly expressed intention to commit suicide.

If you do not agree to these terms of use, you should not use the service.